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19 posts

Intentional software design and the customer tightrope

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Customer designed solutions are radically flawed. IT people do that to manage their business counterparts. “You asked for X and I gave you X. Hope you can drive adoption!” This demands too little from the business to articulate the value proposition – th... More »

Cheap, fast and running on empty

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In high school I worked at a local quick-printer in town and among the many lessons was the relationship between cost, time and quality. My guess is if you have ever worked in a service job this is not a new concept. Wikipedia talks about it as the project man... More »

Kick out the ladder

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Honda released a series of superb video shorts that will inspire anyone while moving the brand beyond the car or the motorcycle. Everywhere around us there are things to be marveled, people to engage and new ideas to explore. Yet, we spend more time focused on... More »

Am I repeating myself?

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History informs us and refers us to a context other than our own. We look to it to provide insight into something happening in the present and future. Past performance is not an indicator of future performance and yet almost all of our predictions come from fo... More »

Secrets are ment to be shared

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Never say no to someone that is looking for a mentor. Most of the time, the limitation is not your time, but the ability of the protégé to consume the coaching and advice you impart. Almost always there is time between when you listen and share to when they ... More »

The state of the art is falling short of dreams

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Among the publications of Moses King is a curious postcard titled N.Y.  11 Future New York “The city of skyscrapers”. John Timberman Newcomb, teacher at University of Illinois, Urbana-Champaign, wrote a piece titled The Footprint of the Twentieth Century: Am... More »

Creating the future while minding your business

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The last day of the Buckminster Fuller exhibit at the Whitney delivered many surprising moments of genius. Visionary and inventor, Buckminster is an innovator’s innovator. He saw the value of drawing upon interdisciplinary fields to inform a unique and faceted... More »

The success of participation

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One of the magical things about grassroots computing – grassroots anything probably – is that any success is decided by the participants. This basic rule is what ensures support but perplexes companies who want to make money from the productive application... More »

Agreeing on experience design

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Back in May, Adam Greenfield contributed a great article for Adobe’s Design Center Think Tank space called On the ground running: Lessons from experience design. He begins with an insightful – on hindsight obvious – observation that the distinctions betw... More »

Creating software the right way the first time

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Thoughtful software engineers and architects struggle between two extremes: traditional software development (i.e. often well documented, planned and executed) and agile development (i.e. often sprint driven, iteration focused). Each offers characteristics tha... More »

Managing Innovation

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On the first of February, I accepted a new assignment managing an IBM innovation team – WebAhead. This new opportunity came as part of a reorganization where the Technology Adoption Program (TAP) and WebAhead came under the same manager. My previous work, co... More »

Green Osmanthus – my cup of ingenuity

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A few weekends ago I made a stop off to a Wild Oats Market down the road to explore their options for tea. If I remember right, it was a particularly stressful time at work and tea always seems more soothing than another cup of joe. On a high shelf, a satin si... More »